I A - Office of Student Affairs
I A - Office of Student Affairs

Contact & Office Hours

The TU Berlin Office of Student Affairs is happy to answer all your questions about applying, admissions, enrollment and student administration services.

IMPORTANT INFORMATION for all direct applicants who already applied in April 2021 through TU Berlin’s application portal

PLEASE APPLY AGAIN THROUGH UNI-ASSIST E.V.! We are no longer able to access or process applications submitted via the application portal. Any applications submitted through the portal will not be considered. When re-applying via uni-assist e.V., please pay special attention to the updated instructions on our website for direct applicants. The deadline for applications to restricted admission master’s programs is 15 June 2021.
All applications submitted through uni-assist e.V. remain unaffected and will be processed as usual. No restrictions apply.

Email inquiries

You can contact us by email at telefonservice(at)tu-berlin.de.

PLEASE NOTE: We receive a lot of e-mails at the moment. Therefore, longer waiting times might occur. We kindly ask you to have some patience and apologize for the inconvenience. However, we respond to every e-mail we receive. If you have additional questions regarding an e-mail you have sent us, please respond to the auto-reply which you have received. It will be easier for us to match your requests then, and you will receive an answer more quickly.

Please note that it is not possible to answer individual questions about your account, as TU Berlin still does not have access to the SAP systems for managing student data following the IT attack. We recommend you read the FAQ – Organization of studies carefully to see if your question is answered there.

Please contact the Campus Management hotline for all questions relating to IT services, such as resetting passwords and using the University’s temporary emergency email system.

Virtual office hours

Student Info Services offers virtual office hours via Zoom at the following times:

  • Mon, Tue, Thu, Fri 10-12:00

Please follow this link to access the virtual office hours: https://tu-berlin.zoom.us/j/65151350948?pwd=Y0VyVVVEaTdXTWxyRUpFQ2pxcDV6Zz09

We will individually invite you to a preliminary meeting room from this online waiting room. In the preliminary room, you will be greeted by a moderator who will briefly discuss your concern with you before sending you to a further room to speak with an advisor if needed.

There may be short waiting times in case of high demand, both in the waiting room and in the preliminary room. We will do our best to keep the waiting time as short as possible.

Interesting facts

You have questions about the student administration services?

  • You can find answers to many questions on our website Topics A-Z


You have questions about your application, admission, and enrollment?

  • Do you have a German higher education entrance qualification and are interested in a bachelor’s degree program? Then you can find detailed information on the website of the Undergraduate Admissions Office (national).


You have problems with your TUB-Account (generation, login, TAN, etc.)?