University Library

Ordering and Reserving Items

Ordering

Books which are very old, valuable, or infrequently borrowed are kept in the closed stacks.

You can order these items or submit a request to view them via the Knowledge Portal Primo even without library card. Detailed instructions for ordering items can be found in our search tips.

It is not possible to order items from the Open Access Area (1st-3rd floors of the Central Library, textbook collection, and department libraries). These items can only be directly borrowed from the respective library.

You will receive an email with collection details once your ordered items are ready.

Reserving

You can reserve loaned items online in the Primo Knowledge Portal. Detailed instructions for reserving items can be found in our search tips.

You will receive an email with collection details once your reserved items are ready.

Collecting

What?Where?
Loanable books from the Central Library (closed stack orders, reservations for loaned books)Self-service collection area on the ground floor of the Central Library
Reserved items from the department and special librariesCollection from the holding library
Non-loanable items (reading room orders), Rare books, non-loanable interlibrary loansInformation desk on the 3rd floor
Loanable inter-library loans and audiovisual mediaCirculation desk in the Central Library

Further information about the self-service collection area

How do I find my order in the self-service collection area?

You will find your requested items arranged on the shelf by the first two letters of your last name and the last four digits of your library card number:

  • Example:
    Order for: Michael Tester, library card number: 169090123450  
    Shelved under: Te 3450

Do I still need to check out books I collect from the self-service collection area?

Yes, please check out your ordered books using the self-issue machines.

How long do I have to collect books that I ordered?

 Orders from the stacks and reserved items are available for collection within five opening days. Items not collected by then will be returned to the shelves.

In addition to books, I ordered CDs and DVDs. Will these also be in the self-service collection area?

You can collect books you have ordered from the self-service collection area. If you ordered audiovisual media (e.g. CDs, DVDs) or other non-book items, you can collect these from the circulation desk.

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