Technische Universität Berlin

Information on Restrictions to IT Services at TU Berlin

Technische Universität Berlin was the target of an IT attack by the Conti ransomware group. The University detected the attack early Friday morning, 30 April 2021, and immediately powered down the servers hosting the centrally managed Windows environment to prevent possible damage. Since then, the use of IT services across the University has been limited. Services such as WiFi, the TU portal (tuPORT), the VPN client, as well as SAP applications are currently unavailable for use. In addition, it was also not possible to access the University email service and tubCloud for a time. However, both of these services have now been restored.

Under the direction of the TU Berlin president, the University appointed an emergency IT committee and contracted the services of an IT crisis security expert on the recommendation of the Federal Office for Information Security to assist with the forensic investigation and addressing the IT security incident. TU Berlin is also in communication with the relevant federal and state authorities.

Within the framework of investigations conducted thus far, the University has found evidence that the hackers breached and copied the Active Directory. Related files were published on the darknet as well. In addition to other communication, representatives from the Executive Board, Campus Management, Office of Student Affairs, and data protection team held two information events to provide University members with further details about the attack.

The University continues to work on restoring all affected services and gradually returning to normal operations. The emergency IT committee has drawn up a plan of action prioritizing services. The SAP systems for administrative procedures and services related to teaching and studying have utmost priority. Please understand that it may take several months until all systems are once again fully available.

All developments and progress will continue to be reported here. We request all University members to regularly check this website for updates.

Current information can be found in our News section. Information on a variety of topics including organization of studies, research, and administration can be found in the FAQs. These are also regularly updated. Please check the date of publication to confirm the information’s currency.

News

Exchange Server to be Restored Early August

Priority is on SAP portal as well as student services and identity management – an interview with Dr. Matthias Reyer, head of Campus Management

 

In early July 2021, the Executive Board and Campus Management (ZECM) discussed which IT services would be restored next. What did you focus on?

We needed to clearly prioritize the order in which we made...

Information Regarding Payment of Salaries for May and June 2021

updated on 2 July 2021 at 09:08

As a result of the cyberattack, salary payments to TU Berlin staff for May and June 2021 were largely made on the basis of payments for April. Partial payments were organized for newly appointed staff.

The SAP systems for salary payments are gradually becoming available again and we are currently adjusting salary...

IT Attack: Mandatory Change of Passwords for TU Accounts

As part of TU Berlin’s measures to strengthen IT security at the University, all staff and all students are required to change their passwords for TU accounts

updated on 1 July 2021 at 14:46

As part of TU Berlin’s measures to strengthen IT security at the University, all staff and all students are required to change their passwords for TU accounts for future use of IT services from Wednesday, 23 June 2021.

From 23 June 2021, WiFi (eduroam) and VPN will be available again. These services require new,...

IT Attack: TU Berlin WiFi and VPN Accessible Again

Both services have been overhauled to incorporate further security measures and require a new password

updated on 23 June 2021 at 09:50

Beginning 23 June 2021, all TU staff and students must change the password to their University account to continue using the University's IT services. 

TU Berlin Campus Management will restore the use of WiFi and VPN from 23 June 2021. Both services have been overhauled to incorporate further security measures and...

IT Attack: Additional Data Published on the Darknet

Hackers publish approximately 5500 TU files

Updated on Friday, 11 January 2021, at 16:23

On 10 June 2021, 5,483 files illegally obtained as part of a criminal cyberattack on TU Berlin were published on the darknet.

Campus Management has informed the University's data protection team as well as the emergency IT committee. The data protection team is currently examining the files to...

Update Regarding Services Offered by the Examination Office

The Examination Office is once again able to record grades and issue degree certificates

updated 11 June 2021 at 08:51

The TU Berlin Examination Office has resumed some of the services impacted by the IT attack. We hope to provide further services soon.

For students:

Access to the POS database has been restored allowing the Examination Office to issue certificates again. Degree certificates can also be issued. However, please...

Re-Registration Period Rescheduled

Due to the ongoing impact of the IT attack, the new deadline for re-registration for winter semester 2021/22 is 31 August 2021.

updated 1 July 2021, 14:35

Re-registration for winter semester 2021/22 is expected to begin in early August. The new deadline for re-registration is 31 August 2021.

We will provide information on the website in good time about the exact dates and how to re-register for winter semester 2021/22.

Please do not pay the semester contribution fee...

Enrollment in a free admission bachelor’s program for winter semester 2021/22

Start of the enrollment period has been tentatively re-scheduled for mid-July

updated 8 June 2021, 15:11

It will also be possible to enroll in a free admission bachelor’s program for winter semester 2021/22. Due to the IT attack on TU Berlin however, the start of the enrollment period has been tentatively re-scheduled for mid-July. The University will provide information in good time about the exact date. The deadline to...

Important Information for All Direct Applicants to Restricted Admission Master’s Programs in Winter Semester 2021/22

All applications submitted via TU Berlin’s own application portal must be re-submitted via uni-assist e.V.

All applicants who submitted an application through TU Berlin’s application portal must re-submit their application via uni-assist e.V. by the new deadline.

Due to the restrictions implemented on 30 April 2021 following the IT attack, the Office of Student Affairs has been unable to access or process applications submitted via the portal. Any...

IT attack: Review of Information Events Now Available

Video and Tweedback answers

updated 31 May 2021 at 10:30

TU Berlin held two online information events as Webex meetings on 21 and 25 May 2021 to inform staff and students about the latest developments regarding the IT attack. The events were attended by approximately 1200 members of staff and 650 students respectively. Prior to the events, TU members submitted more than 700...

Contact for questions regarding your data

Dr.

Mattis Neiling

Data Protection Officer

info@datenschutz.tu-berlin.de

+49 30 314-28973

Contact for questions regarding IT services

Telephone hotline hours of operation: Mon-Fri 9:00 am – 4:00 pm

Contact for questions regarding organization of studies

Information letters

19 May 2021 - IT attack: information regarding security incident at TU Berlin (in compliance with Article 34 GDPR)

To
All staff
All students

IT attack: information regarding security incident at TU Berlin (in compliance with Article 34 GDPR)

Dear Ladies and Gentlemen,
Dear Members of the University,

Based on our analyses of the IT attack, we now know that data has been breached. Article 34 GDPR requires us to inform all members of Technische Universität Berlin regarding the situation.

TU Berlin’s data protection officers Annette Hiller and Mattis Neiling have been fully updated and are available to answer questions regarding your data at info(at)datenschutz.tu-berlin.de or 030 314-21784/-28973.
 

What happened?

TU Berlin was the target of an encryption Trojan. In the early morning of 30 April 2021, we discovered encrypted data in our Windows system and took immediate action by shutting down all systems within the central Windows environment and disconnecting them from the Internet.

As far as we know, the attack began on 26 April 2021, starting with the decentralized IT systems and progressing via the network to the University’s central IT. The hacker was able to take advantage of a security flaw in combination with several linked weak spots in our IT infrastructure and organization to gain access to administrative rights in the central active directory and compromise the central Windows environment. Using these administrative rights, the hacker began to encrypt a number of Windows systems.
 

What does this mean for you?

Our forensic investigations have shown that the hacker was able to breach and copy the active directory. To date, our ongoing investigations have not discovered any further data breaches.

The active directory contains the following information about all IT systems users at TU Berlin:

  • Usernames and passwords (cryptographically secured)
  • Email addresses
  • Any additional email addresses stored for external email forwarding
  • Staff numbers
  • Organizational affiliations to IT areas
  • Classifications (Ordnungsmerkmal), which for students include their matriculation number
  • Permissions such as team affiliations and group memberships
  • Further information in text fields completed using self-service management.

Additional information for decentralized units (faculties, institutes, academic chairs, etc.) may also have been stored in the active directory. This could include the IP addresses and inventory numbers of the work computers of staff affected as well as their work or private telephone numbers if provided as contact information.
 

What do you need to do now?

  1. Change your TU password immediately (see the information provided on 14 May 2021). You can only access the emergency email server using this new password.
  2. If you have used your TU password for other services, change these too. Do not use your new TU password for this purpose and use different passwords for each service. Avoid using passwords which are similar to each other.
  3. Beware of phishing campaigns, in other words emails requesting you to provide login details or which take you to other sites requiring you to log in using your data. Be very wary of any requests for additional personal information.

We will request you to change your password again once we have restored or reconstructed our IT environment.
 

What is TU Berlin doing?

All potentially impacted systems will remain switched off and may not be restarted. In addition to our forensic analyses, we are also working hard to reinstall out central IT infrastructure in full. We will incorporate the lessons learned as a result of this attack as well as the recommendations of our IT consultants in our new IT architecture. This will involve both organizational and technical changes. The process of rebuilding will take place in prioritized stages and it may be some months before our IT systems have been fully re-established.

The incident has been reported to the police department with responsibility for cybercrime. We are also using the services of an IT crisis consultant recommended by the Federal Office for Information Security (BSI) to help us examine what happened (forensic investigations) and to find solutions. In compliance with Article 33 GDPR, we have also reported the incident to the Berlin office for data protection and freedom of information (BBDI).
 

Information events for staff and students

We will be holding information events on 21 May 2021 from 11 to 12:00 for staff and 25 May 2021 from 16 to 17:00 for students where you can also ask questions about the situation. You will receive an email shortly inviting you to attend. The issues discussed at these events will be incorporated in the FAQs on our homepage.
 

Sincerely,

Professor Dr. Christian Thomsen
President of TU Berlin

FAQ – General information

What happened? (updated 11 June 2021)

Following an attack by the Conti ransomware group on several of the University’s IT systems, the servers hosting the centrally managed Windows environment were shut down on the morning of 30 April 2021 to prevent further damage. University members are currently unable to access services such as WiFi, the TU portal (tuPORT), VPN client, as well as SAP applications.

According to our current understanding, beginning 26 April 2021, the hackers manually worked their way from decentral IT systems through the University network to its central IT system. Using this pathway of attack, the hacker acquired administrative rights to TU Berlin’s central Active Directory, thus compromising the entire central Windows environment. They then used these administrative rights to begin encrypting various Windows systems.

Under the direction of the TU Berlin president, the University appointed an emergency IT committee and contracted the services of an IT crisis security expert on the recommendation of the Federal Office for Information Security to assist with the forensic investigation and addressing the IT security incident

Within the framework of investigations conducted thus far, the University has found evidence that the hackers breached and copied the Active Directory. Related files were published on the darknet as well. Two information events were held to provide University members with further details about the attack.

TU Berlin has filed a criminal report with the State Office of Criminal Investigation, Cybercrime Department. It has also reported the incident to the Berlin Commissioner for Data Protection and Freedom of Information (BBDI) in accordance with Art. 33 DSGVO and informed its members in detail in accordance with the law.

What measures has TU Berlin taken so far? (updated 31 May 2021)

TU Berlin is currently working on restoring the functionality of all affected services and gradually returning to normal operations. With the help of findings from the forensic investigation of the attack, an adapted IT system architecture has been developed and is currently being implemented.

When will IT services be available again? (updated 31 May 2021)

Focus is currently on those services which are most urgently needed. However, many systems are linked with each other, requiring our IT staff to repair systems in a certain order.

The University is making every effort to restore services in the following order (Update: 25 May 2021; subject to change ):

  • temporary emergency email service available since 14 May 2021
  • tubCloud available since 28 May 2021
  • Mid-June: Members will be required to change their password again. Use of WiFi (eduroam) and VPN to follow shortly thererafter.
  • End of June: SAP core system, excluding the portal and self services
  • Mid-July: Exchange, including access to emails received before 30 April 2021

Further services and applications will follow. However, it will take several months until all systems are once again fully available.

How are research and teaching affected? (updated: 31 May 2021)

Teaching and research continue to take place. However, procedures such as examination registration and deregistration are impacted. Interim solutions are being developed.

Can I turn on my computer / laptop?

It is possible that computers and laptops issued by the University have been affected. Please refer to the flow chart to determine whether it is safe to turn on your device. Smartphones and tablets may continue to be used as usual.

What happens to emails which I am currently unable to receive? Will I be able to retrieve them later?

Campus Management has set up a new temporary email service allowing you to access both your personal inbox as well as team inboxes. It is now once again possible to send and receive new emails through your existing email address. Your temporary inbox will contain all emails which have been cached since 30 April 2021.

Due to the IT attack, TU Berlin’s Exchange server remains unavailable. As a result, it is not possible to access any emails received before 30 April 2021. We will inform you once this changes.

What options do we have to communicate?

TU staff can continue to communicate with each other using services such as email and Webex Teams. Communication with contacts outside the University is possible by email. Some central services of ISIS and Moses are still available and authentication using your TU account is generally possible.

Telephone

The telephone system is working as normal. However, the hotlines operated by the Office of Student Affairs (Student Information Service) and Campus Management are temporarily unavailable as a result of the cyberattack. 

Email

Campus Management has set up a new temporary email service allowing you to access both your personal inbox as well as team inboxes. It is now once again possible to send and receive new emails through your existing email address. Your temporary inbox will contain all emails which have been cached since 30 April 2021.

Due to the IT attack, TU Berlin’s Exchange server remains unavailable. As a result, it is not possible to access any emails received before 30 April 2021. We will inform you once this changes.

Chat

  • Students can use the TU channel on Matrix. They also have the option to use the chat function in ISIS.
  • TU staff can communicate using Webex Teams.
  • Please avoid using messenger apps and social media when discussing work-related issues as these generally use private numbers and profiles. Such services also provide insufficient data and metadata protection and process data outside the area covered by the GDPR.

Video conferencing

Webex Meetings can be used as before. You can schedule video conferences and send invitations via tu-berlin.webex.com. Scheduled meetings can be viewed and started in Webex Meetings and Teams.

What happens if the IT outage means I am unable to work?

If you are unable to work as a result of the disruption to IT services, you will be excused from duties on full pay until further notice. We request all supervisors to communicate with staff and organize internal processes using WebEx Teams, etc.

Will it be possible to retrieve this data - e.g. tubCloud, email? (updated: 31 May 2021)

Data backups on streamers exist for all services operated by Campus Management and, according to experts, are in good condition and have not been damaged by the attack. There may be a brief gap between the time of the latest backup and when the systems were powered down on 30 April 2021.

Could the attack have affected my personal computer? What can I do?

We currently believe there is no increased risk. You should continue to take the usual preventative measures such as regularly updating operating systems and software, using virus scanners, etc. Please refer to the Federal Office for Information Security for further information.

Where can I find out more?

The TU Berlin emergency IT committee provides regular updates. We urgently request all staff and students to check our website regularly. The most important updates and information are published in our News section. Information about studying, research, and administrative services can be found in comprehensive FAQs which are regularly updated.

Who can members of the press contact?

Journalists are requested to send inquiries by email to pressestelle(at)tu-berlin.de or by text message to: +49 (0)172 314 6639.

FAQ - Organization of studies

Can I contact Student Info Services?

Email

The Office of Student Affairs and Student Info Services can be contacted by email at telefonservice(at)tu-berlin.de.

Please note that it is not possible to answer individual questions about your account, as TU Berlin still does not have access to the SAP systems for managing student data following the IT attack. We recommend you read the FAQ – Organization of studies carefully to see if your question is answered there.

Please contact the Campus Management hotline for all questions relating to IT services, such as resetting passwords and using the University’s temporary emergency email system.

Virtual office hours

Student Info Services offers virtual office hours via Zoom at the following times:

  • from 7 June 2021: Monday, Thuesday, Thursday, Friday, 10-12:00
  • from 21 June 2021: Monday, Thuesday, Thursday 10-12:00

Please follow this link to access the virtual office hours:

https://tu-berlin.zoom.us/j/65151350948?pwd=Y0VyVVVEaTdXTWxyRUpFQ2pxcDV6Zz09

Please note: You will individually be invited to a preliminary meeting room from this online waiting room. In the preliminary room, you will be greeted by a moderator who will briefly discuss your concern with you before sending you to a further room to speak with an advisor if needed.

There may be short waiting times in case of high demand, both in the waiting room and in the preliminary room.

Further contacts

Academic Advising’s online office hours are offered as normal. It is also possible to contact Psychological Counseling. Student Mobility and International Students can be contacted via email addresses and by phone. You can find more information about studying abroad on the website and in the ISIS course “International Week 2021”.

What impact does the IT attack have on student administrative services and is there a document confirming that important student documents are currently not being issued as a result of the outage of key IT services? (updated: 1 July 2021)

We are currently unable to process any applications or requests or issue any certificates for student administrative services. This includes services regarding termination of enrollment, leave of absence, exemption from the Semesterticket fee, change of personal data, admission exemptions, and reimbursement of fees.

We will soon be able to process some of these requests. Please check the FAQs here regularly for details about which services will be available and when. All application deadlines have been extended as necessary.

The Office of Student Affairs is also unable to issue documents (e.g. student IDs, BAföG certificates, certificates for pension insurance). However, these services will also be available again shortly. Further information about which documents can be issued and when will be provided here.

The following documents are currently available for download:

In individual cases it is possible to issue a replacement certificate of enrollment for summer semester 2021. Please send an email to telefonservice(at)tu-berlin.de with your matriculation number, if possible from your TU account.

How does the incident impact applicants for the 2021/2022 winter semester? (updated: 25 June 2021)

For the 2021/2022 winter semester, the application deadline for part-time studies was extended to 15 November 2021.

It will also be possible to enroll in a free admission bachelor’s program for winter semester 2021/22. Due to the IT attack on TU Berlin however, the start of the enrollment period has been tentatively re-scheduled for the beginning of August. The University will provide information in good time about the exact date. The deadline to enroll for a free admission bachelor’s program will end as usual on 31 August 2021.

IMPORTANT INFORMATION for all direct applicants for master's programs who already applied in April 2021 through TU Berlin’s application portal

PLEASE APPLY AGAIN THROUGH UNI-ASSIST E.V.! We are no longer able to access or process applications submitted via the application portal. Any applications submitted through the portal will not be considered. When re-applying via uni-assist e.V., please pay special attention to the updated instructions on our website for direct applicants. The deadline for applications to restricted admission master’s programs is 15 June 2021.

All applications submitted through uni-assist e.V. remain unaffected and will be processed as usual. No restrictions apply.

Applications are currently possible as follows:

  • Preparatory School: via uni-assist e.V.
  • Bachelor’s programs (with an international higher education entrance qualification): via uni-assist e.V.
  • Bachelor’s programs (with a German higher education entrance qualification): from June 2021 via hochschulstart.de
  • Master’s programs: all (including direct applications) via uni-assist e.V.

Further information can be found on the website of the Office of Student Affairs.

Information for applicants to the SAP pilot degree program in Physics:

We are currently unable to issue a certificate of performance from SAP. We ask for your patience. Once tuPORT is running again, it will be possible to issue certificates. This will be possible in good time so that you are able to submit a complete application for the free admission master’s program in Physics by the application deadline on 31 August 2021.

When can I re-register for the 2021/2022 winter semester? (updated: 12 July 2021)

Re-registration for winter semester 2021/22 is expected to begin in early August. The new deadline for re-registration is 31 August 2021.

We will provide information on the website in good time about the exact dates and how to re-register for winter semester 2021/22.

We are currently unable to process payments and kindly request you not to transfer your semester contribution until the re-registration period commences. Please also note that your payment reference changes each semester and your transfer can only be automatically matched if you provide the correct reference.

We will inform you of your payment reference for winter semester 21/22 in good time to enable you to transfer your semester contribution. Please refrain from asking further questions about this issue.

What do I need to know about re-registering when changing from a bachelor's to a master's program? (updated: 21 July 2021)

One-time goodwill arrangement: Students who are provisionally enrolled in their second degree semester in summer semester 2021 can submit one additional (second) request for master’s enrollment under reserve of revocation together with the reason for their request. Your explanation must thoroughly and clearly state why you are unable to submit the necessary proof. Please include any supporting documents together with your request and explanation. This goodwill arrangement only applies to re-registration for winter semester 2021/22.

You must upload proof of your degree with your re-registration (possible in August) for the winter semester 2021/22 to your TUB account (tuPORT). Click here for further information.

How can I register as a guest auditor or visiting student? (updated: 14 July 2021)

If you would like to attend classes as a guest auditor, please complete the application for guest auditors and send this by email to the instructor of the class you wish to attend requesting their agreement. Once you have obtained agreement, you should send this together with your application to the dean’s office of the relevant faculty for their approval. You can find contact details below. Then contact your instructor again by email with the dean’s approval so you can be officially admitted to the (online) course. You are not currently required to provide proof of payment of the fee for guest auditors.

We regret that due to the current situation it is not possible to register as a visiting student as normal. If you would like to take part in a course as a visiting student in summer semester 2021, please complete the application for visiting students and send this by email to the instructor of the class you wish to attend requesting their agreement. Once you have obtained agreement, you should send this together with your application to the dean’s office of the relevant faculty for their approval. You can find contact details below. Then contact your instructor again by email with the dean’s approval so you can be officially admitted to the (online) course. Please ask your instructor or the Examination Office if you are interested in obtaining credit points and taking exams.

Contact details for faculties:

Can I request a new student ID at this time? (updated: 6 July 2021)

It is not currently possible to issue student IDs. In individual cases, it is possible to have a transport pass issued after prior verification. Please note that all provisional transport passes issued after the cyberattack expired 15 June 2021. Please send an email with your matriculation number to telefonservice(at)tu-berlin.de to request a new pass. You will then receive a confirmation email with information about how to collect the pass. Please bring your ID or passport with you. All new passes are valid for one month only.

Can applications and requests (such as for a leave of absence, termination of enrollment, cancellation of termination of enrollment) be processed? (updated: 16 July 2021)

Enrollment: It is currently not possible to upload documents for enrollment or conduct enrollment procedures. Enrollment deadlines will be extended accordingly as soon as we have access to our systems.

Re-registration: Students can once again submit requests cancelling termination of enrollment (“Bitte um Kulanz” form). The deadline to submit your request is 23 July 2021. Further information is available here.

Leave of absence: Students can once again submit requests for a leave of absence. The deadline for submitting requests is 30 July 2021. Further information is available here.

Termination of enrollment (exmatriculation): Students can once again submit requests for termination of enrollment. Further information is available here.

Are reimbursements or refunds being processed? (updated: 28 May 2021)

The University is currently unable to process any refunds.

How should students and teachers communicate?

Effective immediately, all TU Berlin staff, including instructors, can use Matrix@innoCampus, a real-time communication tool which was previously only available to students. Users can use the tool to send files of up to 20MB or invite other users from outside of the University. Matrix also allows students and teachers to easily and quickly communicate with each other. TU Berlin is currently reviewing whether Matrix can be integrated into ISIS. Teachers are still recommended to set up an ISIS course.

Does the incident affect my student health insurance?

Statutory health insurers have been informed of all enrollments for summer semester 2021. However, due to the inability to access the student database, we are unable to provide health insurers with information about individual students. Should a health insurer request further information, they will be informed of the current situation at the University.

How does communication via ISIS courses function: Do students need to regularly check all their ISIS courses for new forum entries?

For now and until such time as ISIS is able to send emails again, you will be informed of new contributions to forums via the ISIS messaging system (bell symbol top right next to your name).

FAQ - Examinations

Can I contact the Examination Office? (updated: 12 July 2021)

The Examination Office can once again be reached by email: telefonservice(at)tu-berlin.de. Our team is now able to access POS (certificates, degree documents, information services).

The SAP database is not yet accessible. This impacts students in the Physics and Historical Urban Studies degree programs.

Please include your name, matriculation number, and study program and degree when making inquiries.

Additionally, examination boards, examiners, and academic chairs are able to send emails with requests, grades, evaluations, etc. for further processing.

Updates about services currently available will be provided here.

How do I register for an exam? (updated: 10 June 2021)

Examiners are responsible for determining the examination registration deadline and how students are to register. All registrations submitted by students meeting these requirements are binding.

You can register for examinations in one of the following ways:

  • Submit a signed and completed registration form directly to the examiners via ISIS or email. You can find the registration form on the Examination Office website.
  • Register by attending and participating in an examination
  • Another alternative, such as recording participation in a list (Math Service, MOSES)

What do I do if I want to deregister from an exam or am sick the day of my exam?

You must inform the examiner at least one day in advance if you will not be taking the exam. You do not have to provide a reason.

If you need to withdraw on the day of the exam, inform your examiner immediately. You must provide the reason for your withdrawal. You must also mail the withdrawal form including proof of reason to your exam team in the Examination Office. Electronic submissions cannot be processed or saved. In individual cases with sufficient grounds, absence from an examination will be considered as de-registration.

What happens if I take an exam?

If you take part in an examination, your result is binding. Examinations with a passing grade may not be taken again.

Can I register or submit my final thesis? (updated: 12 July 2021)

Deadlines for final theses and term papers were suspended until 30 June 2021. After this date, the writing period which remained before the deadline was suspended resumed. If you had already commenced your final thesis, your submission deadline was not automatically adjusted, as students also had the option not to take advantage of the suspension of writing periods. If you chose not to suspend your writing period for the time until 31 May, you had the option to take advantage of this option for June.

Printed theses (at least 2 copies) may be submitted either by mail or handed in at the info desk in the Main Building in a sealed envelope addressed to the exam team. You can also submit your thesis to the examination team via email. In this case, please make sure to pay attention to the information online. You cannot submit your thesis on a USB stick as the Examination Office is unable to confirm the files are complete and match them with those listed on the application form.

If you have questions about the registration status for your final thesis or other forms which you submitted before 30 April 2021, please remain patient. We are processing these as quickly as possible.

Will repeat deadlines be extended beyond 30 September 2021?

A one-year repeat deadline from 1 October 2021 to 30 September 2022 applies for all exams not passed as of 1 October 2021 and not qualifying as a “Freiversuch” attempt, and whose repeat deadline had not expired by 1 April 2020. This deadline can be extended if individual grounds exist (academic adjustment). No application is required.

Can the University issue certifications and pre-certifications? (updated: 12 July 2021)

Certifications and pre-certifications can be issued. Further information is available at https://www.tu.berlin/go2963/.

Is it possible to request an overview of my academic performance or other similar certificates? (updated: 12 July 2021)

Yes, the Examination Office is now able to access files and the POS database again. This means we can verify students‘ status and issue the documents above.

Unfortunately, this is not yet possible for degree programs managed in SAP (Physics and Historical Urban Studies).

For more information on issuing certificates of enrollment, please go to "FAQ Organization of studies".

Is it possible to record grades? (updated: 12 July 2021)

Yes, grades can be recorded in POS. Unfortunately, this is not yet possible for degree programs managed in SAP (Physics and Historical Urban Studies).

What about applications sent to the Examination Board? (updated: 10 June 2021)

Examination boards can once again be contacted and are processing applications.

Can the University issue degree documents currently? (updated: 12 July 2021)

Yes, the Examination Office can issue degree documents (certificate, diploma, diploma supplement in German and English). We will mail any complete documents once we have access to students’ contact details. We are not yet able to translate documents into English.
It is also not possible to issue any documents for students in degree programs managed in SAP (Physics and Historical Urban Studies).

Can TU Berlin issue verifications for graduates or ECTS rankings? (updated: 12 July 2021)

Verifications, with the exception of Physics and Historical Urban Studies, are once again possible. However, we cannot issue ECTS rankings yet.

How can examiners manage exam registrations and recording grades in Moses? (updated: 23 June 2021)

Due to the cyberattack, the self-service functions in QISPOS and SAP will unfortunately remain out of service for an extended period. To help you more efficiently organize exams during the upcoming examination period, the innoCampus team has developed a new tool allowing you to manage exam registrations and record grades directly in Moses. This solution enables you to:

  • Create exam dates as well as define a registration period
  • Include information about the exam format and location
  • Allow registration with or without reservation (for example if students must first fulfill prerequisites) and approve provisional registrations
  • Directly register students even after the registration deadline has passed  Record grades and generate grade lists in Excel format to send to the Examination Office
  • Manage portfolio components. If a student withdraws from an exam due to illness, their exam registration and recorded performance will remain in place and the exam can be continued the following semester.

Beginning 24 June 2021, you can enter module exam dates for summer semester 2021 in the new Moses examination management tool. After signing into Moses (https://moseskonto.tu-berlin.de/), you can find the new examination management function in the menu item MTS under Modulprüfungen or by using the following direct link: moseskonto.tu-berlin.de/moses/modultransfersystem/modulpruefungen/index.html

Further information as well as step-by-step instructions can be found on our website at: www.innocampus.tu-berlin.de/ar/service/pruefungsanmeldung

If you have technical questions about creating an exam or about exam registrations, please send an email to the MTS team: mts@innocampus.tu-berlin.de

FAQ - Finances

Which services is Financial Accounting currently able to provide?

FIBU will continue to process invoices as usual for the time being, even after limited access to SAP is available again. Please also continue to submit invoices as usual.

All new invoices will be directly recorded, booked, and processed in SAP.

FIBU will retroactively record all invoices in SAP received between 30 April and 9 July 2021.

It will not be possible to have a comprehensive overview of all payments until the roughly 10,000 invoices from the last months have been successfully recorded in SAP. This means that the booking must be processed and not prevented due to insufficient funds, closed PSP elements, etc. This may take some time as the Research Department does not yet have full access to SAP.

We will once again be able to quickly and reliably respond to inquiries about invoices due to late notices once all invoices have been recorded in SAP. It is currently not possible to say when the reporting function will become available again.

FIBU is making every effort to record the approximately 10,000 invoices in SAP over the next three to four weeks. However, progress will depend on any errors which may occur and the effort required to fix these.

We kindly ask for your continued patience and understanding.

Can funds be released for job postings and new hires? (updated: 27.05.2021)

Section III PW is not able to approve funding for unbudgeted areas such as the Central University Administration, the central institutes or the University Library as well as for central funding and special funding. If a call for applications was issued prior to hiring, the approval of funding for the call may be used after consultation with III PW and as long as it is available as a hard copy.

We can only offer a very restricted service for evaluating the duties associated with a position, as we do not have access to files and documents, etc.

FAQ - Research

How can the research department be contacted?

We kindly ask all members of the University as well as external parties to contact staff working in the Research Department (Department V) by phone in urgent cases. If necessary, any further communication can then take place via Webex Teams. The vast majority of laptops issued to the Central University Administration for use when working from home as well as PCs located in our offices have been affected by the IT attack and it is currently not possible to use these. However, even when staff have access to a functioning computer, their working options remain restricted, as they cannot access electronic data in the funding data systems, including SAP.

Extending staff contracts has highest priority. In the event of particularly urgent requirements to extend contracts, we kindly ask you to contact our staff by phone and then resend any electronic documents previously submitted. This only applies to urgent staffing procedures already set in motion.

The ongoing restrictions to working on campus also mean that our staff can only check incoming mail on an irregular basis.

Is it possible to submit cooperation agreements?

Is it possible to arrange extensions for deadlines?

How should I proceed with electronic project announcements?

Electronic project announcements (ePA) are currently not possible. For procedures which absolutely require an ePA (e.g. employer certificates for temporary positions for principal investigators funded by the DFG, etc.), please contact the relevant person in the Research Department. Please also note that as ePAs form the basis for setting up projects in the SAP system, project managers will have to retroactively create these once the systems are up again.

Which services are currently available without restrictions? (updated: 26 May 2021)

Research Promotion Section (V C)

  • Advising and checking applications to see that they meet funding organizations‘ requirements in terms of content and structure
  • Searching for funding organizations, workshops, and advising on developing joint projects
  • Seed financing (other than for new staff)
  • Support for Collaborative Research Center and FOR joint projects and applications to the Einstein Foundation Berlin, checking sub-agreements for German Research Foundation joint projects and Einstein Foundation Berlin projects
  • Processing applications (EXIST: application for grants on an expenditure basis, signing of statement of facts relevant to subsidies)
  • Receipt of grant notifications (acknowledgement of receipt, waiver of right to appeal and expert online application)
  • Processing new proposals (ePAs must be submitted later)
  • Contractual coordination with V D for applications (cooperation agreements, consortium agreements, etc.)
  • Scholarship extensions

Research Contracts, Patents, Corporate Investments (V D)

Our legal experts offer general advising and are able to check and negotiate new contracts submitted by post or email. Unfortunately, we still do not have access to the servers required to provide information about the status of negotiations for contracts or for projects in general. We are also unable to access TU templates and sample contracts, and consequently can only offer a very restricted service for drawing up new contracts. Existing contract negotiations have been resumed, but with delays as we cannot access the necessary documents and have to request updated information from the contract partners.

In addition to general advising, Team 1 (management of orders, cooperations, services) is able to conduct preliminary checks for contracts and check calculations (without access to the list of overhead costs). Invoices can be created manually, only for fixed prices (not for settlements on the basis of actual costs), which can also be uploaded to external invoice portals. Staffing procedures (extensions and new hires, research allowances, bonuses, etc.) can be processed manually, but only in agreement with and on the basis of assurances from the respective academic chair that there are sufficient funds in the project. The residual account can be used to provide an interim solution for projects that have not yet been set up.

Without access to SAP, ePA and reporting, it is currently not possible to set up or extend projects or process invoices. It is also not possible to process staffing inquiries for projects, access accounts, prepare payment receipt requests (receipts of payment cannot be allocated in FIBU) or provide information about existing projects.

Team 2 (patents) can receive and process invention disclosures and continues to offer general advising on intellectual property. The central contact address for the Center for Intellectual Property (email: kontakt(at)zfge.tu-berlin.de) can be reached again and will be checked on a regular basis. It is also possible to communicate with patent lawyers again.

We are unable to provide information ourselves on existing projects, collate information about staff for invention disclosures or check deadlines, as these services require access to the servers. We need to liaise instead with the representing law firms and therefore kindly request a little patience in answering inquiries. Lack of access to the servers and SAP also means we are also unable to process ProTUTec applications.

Existing contract negotiations are being resumed, but with delays as we do not have access to the necessary documents/technical information regarding inventions and need to request information regarding the status of negotiations from negotiation partners.

EU Office (V E)

  • Submitting project applications
  • Support with applications, relating to eligibility criteria and content
  • Funding advice incl. budget advice (using funding for unfilled positions for positions which are already filled ) and budget checks
  • Preparation for recruitment, including job releases
  • Obtaining institutional signatures for funding applications
  • Contract preparations and letters of support
  • Concluding contracts with the EU (Declaration of Honour, Accession Form) etc.

The EU Office will monitor all deadlines regarding reporting and contract signatures and extend deadlines as required.

Which services are currently offered on a very restricted basis? (updated: 26 May 2021)

  • Management of internal research funding
  • Advising and checking of applications in terms of financial calculations and personnel law
  • Manual processing of staffing decisions with DFG business reference available
  • General approvals for positions on paper (i.e. with risk assumed by academic chair); DFG positions only with DFG references; a confirmation of available funds is also required for DFG joint projects
  • Lump-sum call up of funds (after coordination with funding organization); does not apply to DFG joint projects; "DFG Individual Research Grants" funding line: first call up of funds for new projects (without recording in the outgoing invoice tool) as well as call up of funds for existing projects with a cash position from December 2020
  • Payment requests on paper, unless project finances are to be reviewed prior to arrangement
  • Application review where no positions have been filled as yet

Which services are currently unavailable? (updated: 26 May 2021)

  • Project setup ePA/SAP, WBS element attachment
  • Approval for specific positions
  • Specific call up of funds
  • Proof of use vis-à-vis the funding organizations
  • Transfers of overhead funds
  • Adjusting entries
  • Issuing receipts for donations
  • All information to academic chairs, faculties, the Executive Board or funding organizations regarding third-party funding management
  • Release of funds for DFG joint projects
  • Project closures/repayments after project completion
  • Information for the Executive Board regarding the amount of third-party funding used by an academic chair
  • Information about third-party funding statistics (Team V)
  • All processes that require access to work results, templates, etc. from the time before 30 April 2021

FAQ - Personnel

Will I receive my salary/wages as usual? (updated: 20 July 2021)

Yes, salary payments continue to be made as usual.

As a result of the cyberattack, salary payments for May and June 2021 were primarily made under reserve on the basis of the payments for April 2021. New employees will receive payment on account. Any overpayments or insufficient payments for the months of May and June have been rectified. As a result of these corrections, such as for overpayment of the coronavirus flat-rate payment in May, salary payments for the month of June were less.

In cases of urgent need (e.g. apartment search, parental allowance), the University can issue payroll slips.

Can individual staffing procedures be processed? (updated: 20 July 2021)

Due to the restricted availability of IT services, Human Resources is only able to work on a very limited basis. Until further notice, HR is only processing individual staffing procedures (emergency procedures including contract renewals effective 1 August 2021, hiring procedures, termination of employment).  This applies to all status groups.

Faculty administrations and human resources managers (II T) are to agree a prioritized list of procedures. For this reason, we ask that you continue to send your staffing requests to the head of your faculty administration.

HR will only undertake those procedures which are complete (including release of funds, approval of the Main Women’s Representative and Office of Staff with Disabilities) and which are necessary to ensure individuals’ livelihoods (particularly contract renewals scheduled for 1 August 2021) or to appoint persons to key roles in the respective faculty.  The heads of the faculty administrations and human resources managers should discuss whether the necessary procedure can be completed.

Please refrain from directly sending requests from the academic chairs to Human Resources. Please send them to the head of your faculty administration. Any requests sent directly to the HR teams will be returned to the academic chairs.

Are new hire requests and other staffing procedures currently being handled?

HR is currently unable to process new hire requests and other staffing procedures new hire and other personnel requests. Please refrain from sending any related documents until further notice. The department is currently processing all existing requests which do not require IT services. Once the University’s IT systems have been restored, you may submit new requests as usual. We also kindly ask you not to make inquiries via WebEx Teams, as not all our staff are able to access this tool. In addition, it is not possible to access SAP data needed to respond to inquiries.

Is it possible to process job postings at the moment? (updated: 11 June 2021)

Yes, it is still possible to process job postings. Due to additional necessary steps, this may take longer than usual. Hiring, re-assignment, or similar procedures resulting from a job posting are to be prioritized in accordance with the information provided under individual staffing procedures.

Please adjust the prospective date of hire in the job posting accordingly to take account of the current situation.

Job postings for student assistants can be published again. Please be aware, however, that processing times are currently longer than usual. Requests for job postings can only be submitted as hard copies. We will inform you as soon as it is possible to submit these in digital format again.

Is it possible to send my job application right now?

An email service is operating again at TU Berlin starting 14 May 2021. This means that applications can now be sent to the email addresses published in job postings.

Is it possible to contact the Staff Council?

The Staff Council can be contacted again by telephone as well as by email at personalrat(at)tu-berlin.de. Meetings are taking place on a weekly basis to decide on all issues submitted by Department II.  Please note that working capacity is restricted by the current situation.

How can the Staff Council for Student Assistants be reached? (updated: 10 June 2021)

The Staff Council for Student Assistants continues to meet weekly and is able to take decisions affecting staff issues. You can contact the Staff Council for Student Assistants as follows:

  • By telephone: Wednesdays: office 9-12:00 at +49 (0)30 31421724; committee 15-17:00  at +49 (0)152 56705941 and Thursdays: office 9-12:00 at +49 (0)30 31421724; committee 16-18:00 at +49 (0)152-56705940
  • Email: prsb(at)tutpers.tu-berlin.de
  • Messenger: via WebEx Teams "PRSB Infochannel" (Please note: You may only be added to the group after receiving explicit permission by email, as all participants may be seen by all group members)

FAQ - Building and Facility Services

Are building and facility services impacted? (updated: 2 June 2021)

Despite our best efforts to maintain operations in buildings, you may experience restrictions due to the unavailability of IT applications and data.

Can construction invoices be paid?

Invoices related to building management and construction work are being processed manually and will be recorded in the IT systems retroactively.

Can construction work be performed and requests for construction work processed? (updated: 2 June 2021)

Building measures which are organized externally remain unaffected: projects of the State of Berlin (Math, IMoS, TC, and to a certain extent, CIF).

Construction work which has begun and is under the direction of TU Berlin continue on a restricted basis. Every effort is being made to achieve a smooth running of operations, but some delays are inevitable.

New requests for construction work cannot be processed at the moment. This includes renovation work and extensions as well as construction work undertaken as part of appointment procedures for new professors.

Is it possible to manage leases and user contracts?

Services related to rental and usage contracts are very limited and are only offered if paper files are available.

Can I update my key? (updated: 2 June 2021)

The following only applies to current TU Berlin staff who already have a digital key and not to new hires.

  • Keys with expiration dates can be renewed (only for existing key rights).
  • It is currently not possible to issue new keys or program new key rights (in other words, no new rooms can be added).

Procedures for (re-)activating digital keys:

  1. Managers must confirm in writing that the employee in question is still employed in the respective unit.
     
  2. Employees must then go to the Key Systems office with the necessary key and confirmation from their manager. Key Systems is located in room 3052 in the Main Building and is open 8-13:00. Please observe all coronavirus hygiene regulations during your visit.
     
  3. Key Systems will then renew key rights for a maximum of 30 days for permanent staff, a maximum of 8 hours for general keys, and 1 day for service providers. All service providers must collect and return the key to the front information desk each day.
     
  4. For future updates, TU staff can update their key themselves using the key terminal. Please make sure to do so before the key expires.

Key Systems is available Monday to Friday from 8 to 13:00.

Is mail being collected and delivered?

Mail is distributed as usual.

Are cleaning services impacted?

Cleaning services and waste removal continue as usual.

Are security services working as usual?

Security services are operating without restrictions.

Is the service mailbox currently available?

The service mailbox is currently unavailable. Only damage reports can be processed. Department IV kindly asks TU members to refrain from submitting requests for building work, projects, etc, as the necessary planning resources are currently unavailable

Who can I contact in the event of an accident or fault?

Please call the emergency report line to report an accident or urgent fault: +49 (0)30 314-76000.

FAQ - Services

How can I contact Translation Services? (updated: 25 May 2021)

Translation Services continues to be available by email at uebersetzung(at)international.tu-berlin.de.

Is Translation Services accepting new translation requests? (updated: 25 May 2021)

Yes, Translation Services continues to accept translation requests. Texts relating to the attack on TU Berlin’s IT systems as well as the coronavirus pandemic will be prioritized. Please note, that we are unable to commit to requested deadlines for non-priority texts and will deliver your text as soon as possible.

What about web relaunch texts?

Translations for web relaunch texts will not be prioritized. In addition, as a result of the IT attack, we are currently unable to access the software needed to translate the XML files exported from TYPO3.

How can I edit my website? (updated: 8 July 2021)

"Old" TYPO system

Only the Office of Communication, Events and Alumni can currently access the "old" TYPO3 system. However, emergency access has been set up to allow editing of all pages located on the server. If you have urgent changes which need to be made (e.g. regarding deadlines, information about upcoming exams, etc.), please send an email with the information to be published or changed to pressestelle(at)tu-berlin.de. Be sure to include the URL to the exact page where the edits are to be made.

"New" TYPO3 system

Access to the "new" TYPO3 system is possible under the following conditions:

  • The website in the new TYPO3 system has already been created.
  • You already have the necessary TYPO3 role.
  • You are allowed to use your PC/laptop (see "Can I turn on my computer/laptop?") and it has an IP address of TU Berlin. This can be achieved by one of the following methods:
    • Your computer is connected to the campus internet network via LAN cable (only available on campus/in your office).
    • Your computer is connected to the campus internet network via eduroam (wifi) (only available on the campus of TU Berlin).
    • Your computer is connected to the campus internet network via VPN (while working remotely/from home).

You can continue to submit questions about the new TYPO3 system to the relaunch support team.

Congeno

The event management system Congeno can also only be accessed by the Office of Communication, Events and Alumni. It is not possible to create new events. It is possible to make updates and cancellations as well as export participant lists. Please send an email with your request and the exact event title to ulrike.friedrich(at)tu-berlin.de.

Regular access to Congeno will hopefully be restored in August.

eyebase

Eyebase, the media management program, is currently unavailable. It is not possible to access any data stored there.

FAQ - Elections

When will the committee elections at TU Berlin take place? (updated: 4 June 2021)

In its session held on 3 June 2021, the Central Election Committee took the decision to cancel the committee elections scheduled for June 2021 pursuant to Section 18a of the Election Regulations.

This decision was taken after the committee determined that it would not be possible to conduct committee elections (Academic Senate, Extended Academic Senate, Board of Trustees, faculty boards, women’s advisory councils, SETUB), byelections for the institute councils, elections for the women’s representatives in the Central University Administration, as well as elections for the women’s representative and deputy women’s representative in Campus Management in light of the impact of the IT attack on the University in April.

Decision of the Central Election Committee from 3 June 2021 including a detailed explanation of the decision

Elections for the Student Parliament will still be held.
Postal ballots can be requested using the following link: https://briefwahl.innocampus.tu-berlin.de/

Statements by TU Berlin's Executive Board

Statement by TU Berlin President from 14 May 2021

TU Berlin president Christian Thomsen
TU Berlin president Christian Thomsen discusses the restrictions to IT services

Please note: Once you watch the video, data will be transmitted to Youtube/Google. For more information, see Google Privacy.

Media inquiries

Journalists can contact TU Berlin's Office of Communications, Events and Alumni for press inquiries.

Office of Communication, Events and Alumni

Office of Communication, Events and Alumni

pressestelle@tu-berlin.de

+49 (0)172 314-6639