Technische Universität Berlin

Information on Restrictions to IT Services at TU Berlin

Technische Universität Berlin has been the victim of an IT attack. The incident occurred early Friday morning, 30 April 2021. The servers hosting the centrally managed Windows environment were powered down to prevent possible damage. Services such as WiFi, receiving and sending emails, use of tubCloud, the TU portal (tuPORT), the VPN client, as well as SAP applications are currently unavailable for use.

Under the direction of the TU Berlin president, the University has appointed an emergency IT committee and is working tirelessly to resolve the issue in consultation with external IT security experts. TU Berlin is also in communication with the relevant federal and state authorities.

Please note: It is currently not possible to contact members of the University via email addresses ending @tu-berlin.de.

The University’s emergency IT committee will continue to provide updates regarding any changes. We strongly request all members of TU Berlin to check this website three times a day (morning, midday, evening).

News

Latest Information About Committee Elections at TU Berlin

Extraordinary session of the Central Election Committee scheduled for 12 May 2021

The deadline to submit nominations for committee elections is 17 May 2021. However, the Electoral Office is currently able to work on a limited basis only. Appeals against the electoral register cannot be reviewed and it has not been possible to hire election workers to mail postal ballots. Candidates have also complained about the difficulties...

Information for Persons Applying for Jobs at TU Berlin

Applications by email currently not possible / Regular updates will be provided

updated 7 May 2021, 16:30

TU Berlin is currently unable to receive or send emails from email addresses published in University job postings. In an effort to ensure application procedures run as smoothly as possible, all application deadlines for current positions have been extended. All application deadlines which ended or will end 30 April...

Can I turn on my computer / laptop?

updated 7 May 2021, 13:09

On 30 April 2021, TU Berlin was the victim of a cyberattack. The servers hosting the centrally managed Windows environment were powered down to prevent possible damage. It is possible that computers and laptops issued by the University have been affected. Please refer to this flow chart to determine whether it is safe to...

Salaries and Wages Will Be Paid On Time

updated 6 May 2021, 17:19

Despite the restrictions to its IT services, TU Berlin will ensure that salaries and wages are paid on time at the end of May. Should SAP systems not be available in time, the payments made for April will be repeated. New staff will receive payment on account.

TU Berlin Will Provide New Email Service Mid-May

Campus Management is developing an interim solution for all students and staff

updated 5 May 2021, 13:10

Plans are in place to provide TU Berlin students and staff with a new email service beginning next week. In addition to assessing the IT attack and building a secure IT network, Campus Management is taking steps to quickly provide members of the University with an alternative to this essential means of communication. The...

Use of TU Berlin IT Services Remains Limited After Cyberattack

last update: 3 May 2021, 18:49

After an attack on several of the University’s IT systems on Friday morning, 30 April 2021, the servers hosting the centrally managed Windows environment were shut down to prevent further damage. Services such as WiFi, receiving and sending emails, use of tubCloud, the TU portal (tuPORT), the VPN client, as well as...

Restricted University Library Services at TU Berlin

updated 3 May 2021, 16:53

Due to an IT attack, the TU Berlin and UdK Berlin libraries are currently offering restricted services only. The Architecture and Art Studies Department Library, the Physics Library, and the Economics and Management Library (DBWM) at TU Berlin remain closed until further notice. The Mathematics Library is open and...

Information for TU Members: Several IT Services Currently Unavailable

Due to significant attacks, the Windows environment has been temporarily powered down for security reasons.

last update: 1 May 2021, 22:14

An attack on TU Berlin's Windows environment earlier today, 30 April 2021, has caused the University's system to go down. Encrypted files have thus far been identified. The impact of the attack remains unclear.

To prevent further damage, many systems, including the Exchange server, have been shut down and are...

FAQ – General information

What happened?

Following an attack on a number of TU Berlin IT systems on the morning of 30 April 2021, the servers hosting the centrally managed Windows environment were shut down to prevent further damage. Services such as WiFi, receiving and sending emails, use of tubCloud, the TU portal (tuPORT), the VPN client, as well as SAP applications are currently unavailable for use by members of the University. We do not yet know the nature and full extent of the impact on our IT services and the situation is being reviewed by specialists at TU Berlin as well as external consultants.

What measures has TU Berlin taken so far?

TU Berlin is taking every step to find a solution and has set up an emergency IT committee headed by the president. We have also commissioned external specialists and are in contact with national and regional agencies. A report has been filed with the police.

When will IT services be available again?

We are currently in the process of gathering and securing evidence and conducting analyses and are unable to provide precise information about when our IT services will be available again. We will update you regularly and in full.

How are research and teaching affected?

Teaching and research will continue as far as technical restrictions permit.

Can I turn on my computer / laptop?

It is possible that computers and laptops issued by the University have been affected. Please refer to the flow chart to determine whether it is safe to turn on your device. Smartphones and tablets may continue to be used as usual.

What happens to emails which I am currently unable to receive? Will I be able to retrieve them later?

Emails are currently cached. As soon as TU Berlin is able to safely receive emails again, cached mails will be retrieved and made accessible.

Plans are in place to provide TU Berlin students and staff with a new email service beginning in the second week of May.

What options do we have to communicate?

TU staff can continue to communicate with each other using services such as Webex Teams. Communication with contacts outside the University will have to be on a trial and error basis. Some central services of ISIS and Moses are still available and authentication using your TU account is generally possible.

Telephone

The telephone system is working as normal. However, the hotlines operated by the Office of Student Affairs (Student Information Service) and Campus Management are temporarily unavailable as a result of the cyberattack. 

Email

TU Berlin’s Exchange server has been shut down, meaning that personal email addresses ending @tu-berlin.de as well as team mailboxes are currently not available. Plans are in place to provide TU Berlin students and staff with a new email service beginning in the second week of May.

We recommend all TU members wishing to communicate with external persons and organizations in the meantime to set up a temporary email address with a privacy-friendly email provider operating within the scope of application of the GDPR (EU and other countries including Norway and Switzerland). Avoid using your private email account wherever possible as this will likely be shared with a larger circle of people.

Please consider the following when choosing an email provider:

  1. Only use providers processing data within the EU / EEA. Email addresses of US companies are not permitted under data protection law.
  2. There are problems with free email providers whose terms of service permit use of your contacts and email communication or the forwarding of personal data to advertising partners.
  3. Please ensure that any account you use is also permitted for personal business use. This is not the case for many free accounts or only with limited functions.
  4. The provider should support encrypted communication, such as OpenPGP. You are required to install and use this encryption.

We cannot recommend any providers and request you to consider the above points when deciding which provider to use.

Chat

  • Students can use the TU channel on Matrix. They also have the option to use the chat function in ISIS.
  • TU staff can communicate using Webex Teams.
  • Please avoid using messenger apps and social media when discussing work-related issues as these generally use private numbers and profiles. Such services also provide insufficient data and metadata protection and process data outside the area covered by the GDPR.

Video conferencing

Webex Meetings can be used as before. You can schedule video conferences and send invitations via tu-berlin.webex.com. Scheduled meetings can be viewed and started in Webex Meetings and Teams.

What happens if the IT outage means I am unable to work?

If you are unable to work as a result of the disruption to IT services, you will be excused from duties on full pay until further notice. We request all supervisors to communicate with staff and organize internal processes using WebEx Teams, etc.

Will all my data be available again on all TU platforms? Will it be possible to retrieve this data?

All central services managed by Campus Management use backups. We are working on retrieving databases. We currently have no further information regarding this and will update you when we know more.

Could the attack have affected my personal computer? What can I do?

We currently believe there is no increased risk. You should continue to take the usual preventative measures such as regularly updating operating systems and software, using virus scanners, etc. Please refer to the Federal Office for Information Security for further information.

Where can I find out more?

The TU Berlin emergency IT committee provides regular updates. We urgently request all staff and students to check our website mornings, early afternoons and evenings.

Who can members of the press contact?

Journalists are requested to send inquiries by email to pressestelle.tu-berlin(at)protonmail.com or by text message to: +49 (0)172 314 6639.

FAQ - Organization of studies

Can I contact Student Info Services?

Unfortunately, it is not currently possible to contact Student Info Services. As soon as this changes, we will publish an update on the website and our social media accounts.

Is it possible to contact the Academic Advising Service and Psychological Counseling?

Academic Advising’s online office hours are offered this week as normal.

It is currently not possible to contact Psychological Counseling with new inquiries. Existing appointments will take place as far as possible with questions answered via Webex Teams. We are working to find a quick solution. As an alternative, we recommend contacting  Studierendenwerk‘s psychological counseling service. For emergencies, please contact the Berliner Krisendienst.

Can I contact Student Mobility and International Students?

Student Mobility and International Students can be contacted via new email addresses which you can find in the ISIS course “International Week 2021”. You can also call staff on their University phone numbers as usual.

Is there a document confirming that important student documents are currently not being issued as a result of the outage of key IT services?

Yes, such a document is available for services covered by the Office of Student Affairs (e.g. student IDs, temporary travel passes, enrollment certificates, BAföG certificates or certificates of statutory pension insurance) as well as the Examination Office (transcripts of records, preliminary certificates of completion or certificates of good academic standing). This can be downloaded here and presented to the relevant offices and agencies as required.

 

How does the incident impact applicants for the 2021/2022 winter semester?

Applicants who are required to submit their application directly to TU Berlin are unable to access the application portal. The application deadline for international master’s degree programs has been extended to 15 June 2021. If the disruption to our services persists, the deadline will be further extended.

Applicants can still submit applications via uni-assist e.V. The deadline for external applicants applying to international master’s degree programs has also been extended to 15 June 2021.

Can I request a new student ID at this time?

The card issuing office cannot be reached by email and is unable to access the necessary systems. As a result, we are unable to print new or replacement student IDs.

How are enrollment and re-registration procedures impacted? How does the unavailability of tuPORT impact other procedures?

Enrollment: It is currently not possible to upload documents for enrollment or conduct enrollment procedures. All enrollment deadlines have been initially extended for one week.

Re-registration: It is currenltly not possible to submit a request cancelling termination of enrollment (“Bitte um Kulanz” form). The deadline has been extended until 22 May 2021.

Leave of absence: It is currently not possible to request a leave of absence. The deadline for submitting requests has been extended to 17 May 2021.

Important information for ALL deadlines: Should this disruption continue, we will update you about any additional deadline extensions.

Does the incident affect my student health insurance?

Statutory health insurers have been informed of all enrollments for summer semester 2021. However, due to the inability to access the student database, we are unable to provide health insurers with information about individual students. Should a health insurer request further information, they will be informed of the current situation at the University.

How should students and teachers communicate?

Effective immediately, all TU Berlin staff, including instructors, can use Matrix@innoCampus, a real-time communication tool which was previously only available to students. Users can use the tool to send files of up to 20MB or invite other users from outside of the University. Matrix also allows students and teachers to easily and quickly communicate with each other. TU Berlin is currently reviewing whether Matrix can be integrated into ISIS. Teachers are still recommended to set up an ISIS course.

How does communication via ISIS courses function? Do students need to regularly check all their ISIS courses for new forum entries?

For now and until such time as ISIS is able to send emails again, you will be informed of new contributions to forums via the ISIS messaging system (bell symbol top right next to your name).

Given that tubCloud is currently not available, are there alternative options for editing documents and/or sharing files?

We recommend Matrix for files up to 20 MB. GigaMove can be used for larger files.

FAQ - Examinations

Can I contact the Examination Office?

The Examination Office is unavailable by phone and email and is unable to access the POS and SAP systems. As a result, it is unable to offer any services (examination registration/de-registration, degree documents, information, etc.). We will continue to update you here regarding any changes.

How are current deadlines for registering for examinations, such as portfolio assessments, impacted?

The registration deadline for portfolio assessments is currently 31 May 2021. This deadline will be extended as needed once we have further information about how long the Examination Office will continue to be unable to work.

As a temporary solution, you can register for examinations in one of two ways:

  • To register forcurrent examinations, we recommend submitting a signed and completed registration form directly to the examiners/academic chair via ISIS. Registration forms can be downloaded from the website of the Examination Office. It is likely that the examiners/academic chair will require you to do this.
  • An alternative is to register via Moses.

Registrations are binding as long as you fulfill the necessary requirements (certificate of completion or confirmation of a place if the number of participants is limited). Contact your teacher to find out how to register for your exam.

Regardless of which option you choose, the Examination Office kindly requests you to subsequently add your registrations in QISPOS in due course to help with the recording of grades.

Students may take part in examinations with the approval of the examiner/module coordinator, even if they are not registered. The following conditions apply:

  • Prerequisites have been fulfilled or have been waived by the examiner
  • The registration deadline was on or after 30 April 2021
  • There is sufficient capacity

Students must inform their examiner via ISIS no later than one day prior to the examination, if they are unable to take the exam.

In individual cases with sufficient grounds, absence from an examination will be considered as de-registration.

What happens if I take an exam?

If you take part in an examination, your result is binding. Examinations with a passing grade may not be taken again.

Can I register or submit my final thesis?

Deadlines for final theses have been suspended until 31 May 2021. You may still submit your thesis by standard mail. Deadines will be extended as needed once we have further information about how long the Examination Office will continue to be unable to work. Unfortunately, we are unable to ensure that final theses are forwarded internally to reviewers for correction, as we are unable to issue letters or confirm deadlines for submitting corrections. Please expect delays in the evaluation of your thesis.

What about applications sent to the examination board?

If you have already submitted a request to the examination board: Deadines will be extended as needed once we have further information about how long examination boards will continue to be unable to work.

Can the University issue degree documents currently?

The Examination Office will mail degree documents (certificate, diploma, diploma supplement in German and English) once it has access to students’ contact details.

FAQ - Faculties

Where can I find current information from the TU Berlin faculties?

Current information from Faculty II - Mathematics and Natural Sciences can be found here. Links to other faculty web pages will follow shortly.

FAQ - Finances

Which services is Financial Accounting currently able to provide?

Financial Accounting (FIBU) ensures invoices will continue to be processed during the current situation. However, please observe the following:

  • Only invoices for essential operations will be processed. Orders may only be submitted if required to maintain essential operations at the University.
  • Over the coming days, all invoices which were submitted to Financial Accounting by Friday, 30 March 2021, will be processed according to urgency (total sum, loss of discount, in arrears).
  • New invoices will only be processed if submitted as a hard copy.
  • If you are unable to complete the payment request form, you may add only the necessary information and signatures to the original invoice. This includes the fund and cost center or PSP element and G/L account as well as the two required signatures (Sachliche Richtigkeit, Anordnung). Please also print the names next to the signatures.
    • Example: Fund 01002, Cost center 32551700, G/L account 61530000
      or PSP element 1-1234567-01-EF, G/L account 61530000
      Signature confirming information is correct: Meyer Signature Date
      Signature confirming sum is correct: Meyer Signature Date
      Individual requesting payment: Schulze Signature Date
  • It is not possible to process invoices without the account information. You must provide at least the fund and cost center or a PSP element.

The Finance Department can be contacted by phone. Please refrain from inquiring about the status of an invoice.

FAQ - Research

How can the research department be contacted?

Is it possible to submit cooperation agreements?

Is it possible to arrange extensions for deadlines?

How should I proceed with electronic project announcements?

FAQ - Personnel

Is it possible to contact Department II - Human Resources and Legal Affairs?

The staff of Department II - Human Resources and Legal Affairs can be reached by telephone.

  • Human Resources (II T) can be reached by telephone Monday to Friday from 10-12:00
  • Legal Affairs (II R) can be contacted by both phone and Webex Teams. Please note that Legal Affairs is only offering limited advising at the moment. As such, you are requested to contact them as soon as possible in urgent cases, particularly if you receive mail from the court. University members may call or use Webex Teams. All others are requested to call.
  • The Family Services Office continues to provide advising on any questions regarding family matters, parental leave, emergency childcare, and nursing care. Telephone advising is available Monday to Friday from 9 to 15:00.

Are hire requests and other staffing procedures currently being handled?

HR is currently unable to process new hire requests and other staffing procedures new hire and other personnel requests. Please refrain from sending any related documents until further notice. The department is currently processing all existing requests which do not require IT services. Once the University’s IT systems have been restored, you may submit new requests as usual. We also kindly ask you not to make inquiries via WebEx Teams, as not all our staff are able to access this tool. In addition, it is not possible to access SAP data needed to respond to inquiries.

Is it possible to send my job application right now?

TU Berlin is currently unable to receive or send emails from email addresses published in University job postings. In an effort to ensure application procedures run as smoothly as possible, all application deadlines for current positions have been extended. All application deadlines which ended or will end 30 April through 14 May 2021 have been extended until 14 May 2021.

We kindly request all applicants who sent their application to the published email address between 12 and 30 April 2021 to re-send their application as soon as we announce that we are able to receive emails again.

Please check the University’s homepage regularly for updates about email communication. We thank you for your understanding.

Is it possible to contact the Staff Council?

The Staff Council last met on 27 April 2021 to discuss issues affecting personnel. As of 7:00 on Friday 30 April 2021, it has not been possible to access or process data required for decisions. The Staff Council can be contacted by telephone and Webex Teams.

Is it possible to extend deadlines for requests to the Staff Council when appointing new staff?

All requests already submitted to the Staff Council (personnel, etc.) have been provisionally granted an extension until 12 May  2021.

How can the Staff Council for Student Assistants be reached?

The Staff Council for Student Assistants continues to meet weekly and is able to take decisions affecting staff issues. You can contact the Staff Council for Student Assistants as follows:

  • By telephone: Wednesdays: office 9-12:00 at +49 (0)30 31421724; committee 15-17:00  at +49 (0)152 56705941 and Thursdays: office 9-12:00 at +49 (0)30 31421724; committee 16-18:00 at +49 (0)152-56705940
  • Email: prsb.tub(at)protonmail.com
  • Messenger: via WebEx Teams "PRSB Infochannel" (Please note: You may only be added to the group after receiving explicit permission by email, as all participants may be seen by all group members

What do I need to know when voting for the Staff Council for Student Assistants?

The election for the Staff Council for Student Assistants will take place from 18 until 20 May 2021. You can apply for ballot papers by sending an email with your name and address to briefwahl.prsb.tub(at)protonmail.com. You will receive your documents by post within a few days. Please note: The deadline for applications is 14 May 2021, 10:00.

Is it possible to publish/extend deadlines for job postings for student assistants?

It is currently not possible to publish or extend deadlines for job postings. We will inform you as soon as this becomes technically possible again. We kindly ask you to refrain from making inquiries in the meantime.

Media inquiries

Journalists can contact TU Berlin's Office of Communications, Events and Alumni for press inquiries.

Office of Communication, Events and Alumni

Office of Communication, Events and Alumni

pressestelle.tu-berlin@protonmail.com

+49 (0)172 314-6639