Contact & Office Hours

The TU Berlin Office of Student Affairs is happy to answer all your questions about applying, admissions, enrollment and student administration services.

Please refrain from making multiple requests for the same issue, as it may slow down the process rather than speed it up. We will take care of your request as soon as possible.

Current information

You want to know about any current changes about the student administration services, application, admission and enrollment?

  • You can find current changes here.

You have questions about the student administration services?

  • You can find answers to many questions on our website Topics A-Z


You have questions about your application, admission, and enrollment?

  • Do you have a German higher education entrance qualification and are interested in a bachelor’s degree program? Then you can find detailed information on the website of the Undergraduate Admissions Office (national).


You have problems with your TUB-Account (generation, login, TAN, etc.)? 

Email inquiries

You can reach us via the contact form below.

PLEASE NOTE: Unfortunately, there may be delays in responding to your request as the volume of requests may vary. We kindly ask you to have some patience and apologize for the inconvenience. However, we respond to every e-mail we receive. If you have additional questions regarding an e-mail you have sent us, please respond to the auto-reply which you have received. It will be easier for us to match your requests then, and you will receive an answer more quickly.

Please contact the Campus Management hotline for all questions relating to IT services, such as resetting passwords.

Requests via contact form
All fields marked with * are mandatory and must be filled in.
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By submitting your request, you agree that your request and personal data specified therein may also be forwarded to other offices of the TU Berlin if this is necessary for processing.

Virtual office hours

Student Info Services in the Office of Student Affairs will be present with the Undergraduate Admissions, Bachelor International, and Graduate Admissions teams to answer questions about:

  • Enrollment, decisions not to accept a study place, and exmatriculation
  • Student ID and Semesterticket
  • Re-registration, academic leave of absence, part-time studies

Office hours for questions about your bachelor’s studies
Monday and Thursday, 9:00-11:00
over zoom: https://tu-berlin.zoom.us/j/63556703293?pwd=bElKSmR2UXp2cFIxdE9EZk5mVk85Zz09

Further options for joining:
Meeting-ID: 635 5670 3293, password: 445566
Numbers to join by phone: https://tu-berlin.zoom.us/u/cerBQcfHNx

Office hours for questions about your master’s studies
Monday and Thursday, 9:00-11:00
over zoom: https://tu-berlin.zoom.us/j/2668302561?pwd=N2dmU29lYWhTTmhNOFZtVmpJNVVXUT09

Further options for joining:
Meeting-ID: 266 830 2561, password: 778899
Numbers to join by phone: https://tu-berlin.zoom.us/u/cbPtvrMKGb

We will individually invite you to a preliminary meeting room from this online waiting room. In the preliminary room, you will be greeted by a moderator who will briefly discuss your concern with you before sending you to a further room to speak with an advisor if needed.

Currently there are long waiting times. So please stay in the waiting room until you are invited by us!All enquirers who dial in by 11 a.m. will also be processed.

Face-to-face office hours

We welcome you again in May at the Campus Center of the TU Berlin!


From 03.05.2022 we will offer face-to-face hours on each Tuesdays from 9:00 to 12:00. For this, it is necessary to book an appointment in advance.
Here you can find the appointment booking for questions about your bachelor’s studies:

https://events.tu-berlin.de/de/events/a4430732-8264-48fd-8a1d-90b476041d2a

Here you can find the appointment booking for questions about your master’s studies and doctoral studies:

https://events.tu-berlin.de/de/events/ecedeb01-3812-4051-9233-7aeb0c9f9af5

Also note that in almost all cases we can help you much faster and better in our Zoom oofice hours. Please understand that in these cases, we will ask you to contact us with your concerns via Zoom. This applies in particular to advice on enrollment and applications, as well as applications to be submitted via tuPORT.

We kindly ask you to inform yourself in advance about your request on the topic page A-Z and to bring all necessary documents or applications to the consultation. Unfortunately, we cannot process incomplete applications on site.

No appointment bookings are necessary for the following services. Please contact the staff* directly at the Campus Center counter:

  1. Handing in your application for official certification of TU Berlin documents. Applications are accepted only with all necessary documents. You can find more information on the application form itself. You will receive an e-mail when you can pick up the documents. 
  2. Issuance of a temporary transportation pass (only possible until 31.05.). For this purpose, please print out the "Vorläufige Fahrberechtigung" form via tuPORT. This is only valid with the appropriate sticker. You can obtain the sticker at the Campus Center.

Please note that masks are mandatory (FFP2). This is also valid during the face-to-face office hours.

If you are unable to keep your appointment, please cancel in good time.