I E - Academic Advising Service

Where to find help

Berliner Krisendienst (Berlin Crisis Service)

With 9 centers spread throughout the city, the Berliner Krisendienst is open daily. Anyone seeking help can receive support either by telephone or in person in one of the organization's advice centers. An appointment is not needed and the service is free and, if you prefer, anonymous. The Berliner Krisendienst is particularly useful for anyone requiring advice and support with crisis situations in the evenings and during the night. The service is organized by district (see link) and can be reached between 16:00 and 24:00.

Opening times:
daily from 16:00 until 24:00

Contact details of the Berliner Krisendienst

Berliner Krisendienst citywide emergency service
daily from 24:00 until 08:00 and on weekends and public holidays
Krausnickstrasse 12A, 10115 Berlin
Tel. 030 39063 -00

The night emergency service can be reached via any of the telephone numbers of the Berliner Krisendienst (calls automatically re-routed after 24:00).

Social-psychiatric services of the Berlin districts

Should you find yourself in an acute psychological crisis, or if you are concerned about the wellbeing of loved ones, you can contact the social-psychiatric services (SPD) provided by the Berlin districts. Psychiatrists, social workers and psychologists are on hand and can help organize hospital admissions. Home visits are also possible in the event of a crisis if you have made an appointment in advance. Social-psychiatric services in Berlin are organized by district. You will need to contact the social-psychiatric services for the district where you live.

Opening times:
Monday until Friday 08:00 – 16:00 

Contact details for the social-psychiatric services (SPD) of the Berlin districts



If you feel you cannot cope alone and need to be admitted to a clinic, you can go to the emergency center (Rettungsstelle) of the psychiatric clinic assigned to the district where you live at any time of day or night. If you suffer a crisis at a time when you are not near your home and you do not think you will make it there, please go to the emergency center of the nearest clinic. The staff there will arrange for you to be transferred.

Which clinic is the right one for me?

DistrictAreaClinicAddressPhone Number
Charlottenburg-Wilmersdorfnördlich Heerstraße / Kaiserdamm / Straße des 17. JuniSchlosspark-KlinikHeubnerweg 2, 14059 Berlin(030) 3264-0
Charlottenburg-Wilmersdorfeinschließlich und südlich Heerstraße / Kaiserdamm / Straße des 17. JuniFriedrich von Bodelschwingh-KlinikLandhausstr. 33-35, 10717 Berlin(030) 5472-7777
Friedrichshain-Kreuzberg Vivantes Klinikum am UrbanDieffenbachstr. 1, 10967 Berlin(030) 13022-6001
Lichtenberg Evang. Krankenhaus Königin Elisabeth HerzbergeHerzbergstr. 79, Haus 7, 10365 Berlin(030) 5472-3815
Marzahn-Hellersdorf Vivantes Klinikum KaulsdorfMyslowitzer Str. 45, 12621 Berlin(030) 13017-3000
MitteTiergarten und WeddingPsychiatrische Uniklinik der Charité im St. Hedwig-KrankenhausGroße Hamburger Str. 5-11, 10115 Berlin(030) 2311-0
MitteMitteCharité – Universitätsmedizin Berlin Campus Charité MitteCharitéplatz 1, 10117 Berlin(030) 4505-0
Neukölln Vivantes Klinikum NeuköllnRudower Str. 48, 12351 Berlin(030) 13014-2270 / -2271
Pankow (inkl. Prenzlauer Berg) St. Joseph-Krankenhaus WeißenseeGartenstr. 1, 13088 Berlin(030) 92790-0
Reinickendorf Vivantes Humboldt-KlinikumAm Nordgraben 2, 13509 Berlin(030) 13012-2100
Spandau Vivantes Klinikum SpandauNeue Bergstr. 6, 13585 Berlin((030) 13013-30 88
Steglitz-Zehlendorf Kliniken im Theodor-Wenzel-WerkPotsdamer Chaussee 69, 14129 Berlin(030) 8109-0
Tempelhof-SchönebergTempelhofVivantes Wenckebach-KlinikumWenckebachstr. 23, 12099 Berlin(030) 13019-2304
Tempelhof-SchönebergSchönebergVivantes Auguste-Viktoria-KlinikumRubensstr. 125, 12157 Berlin(030) 13020-279
Treptow-Köpenick Alexianer St. Hedwig Kliniken Krankenhaus HedwigshöheHöhensteig 1, 12526 Berlin(030) 6741-0