All news

Use of TU Berlin IT Services Remains Limited After Cyberattack

last update: 3 May 2021, 18:49

After an attack on several of the University’s IT systems on Friday morning, 30 April 2021, the servers hosting the centrally managed Windows environment were shut down to prevent further damage. Services such as WiFi, receiving and sending emails, use of tubCloud, the TU portal (tuPORT), the VPN client, as well as SAP applications are currently unavailable for use by members of the University.

Under the direction of the TU president, the University has appointed an emergency IT committee and is working tirelessly to resolve the issue in consultation with external IT security experts. TU Berlin is in communication with the relevant federal and state authorities and has filed a report with the police.

We are currently unable to provide information about the scope and duration of the current and any further restrictions. Updates will be regularly provided.

Teaching and research will continue as far as possible under the technical limitations.

Information for TU members

The emergency IT committee will issue a statement shortly recommending alternatives.

Webex Teams can currently be used for internal communication. To communicate with colleagues outside of the University, we recommend creating an external email account for the time being with a provider which adheres to data protection regulations, offers end-to-end encryption, and is hosted on servers located in Europe.

If you conduct your work at the University using the centrally managed Windows environment, we strongly request that you do not turn on or log into your devices until further notice to prevent additional damage. All computers which have "win” in their name and require you to sign in with your TU username should NOT be turned on until further notice. This includes turning them on to save data to a USB stick or similar. This applies to all PCs or laptops located on campus or used at home. Please note that this is a preventative measure only. Personal computers may continue to be used without risk. However, it is not possible to connect to the TU virtual environment via VPN.

„The attack has struck us at a time, in which we already feel the impacts of the coronavirus on a daily basis. I would like to assure you, however, that the emergency IT committee and external experts are working to ensure that restrictions are minimized as much as possible while maintaining the security of our services. Due to the current situation, additional delays are to be expected in our operational processes. I thank you for your understanding during this time,” says President Christian Thomsen, speaking to the members of the University.

The TU Berlin emergency IT committee will continue to provide updates regarding any changes. We strongly request all TU Berlin staff and students to check the TU Berlin homepage three times a day (start of day, midday, and end of day).

Contact for media representatives:

In case of a press inquiry, journalists can send an email to pressestelle.tu-berlin(at)protonmail.com or message to +49 (0)172 314 6639.