DIVA stands for "Dienstleistungsverkehr in industriellen Wertschöpfungsprozessen".
The aim of the project was to research the causes and manifestations of service traffic in order to be able to assess its further development. In addition, the project results were to provide an evaluation and decision-making basis for politics and companies by showing possibilities for implementing management concepts that lead to an optimisation and reduction of service traffic.
The research design of the project had the following focal points:
Based on the results of the empirical studies, scenarios for the further development of service traffic were created.
Project executing agency:
01.12.2004 - 30.09.2008