Information and Communication Management

Lecture and Tutorial - IT-Service-Management

Due to the Covid-19 pandemic, the following changes will result for the IT service management event in the coming winter semester:

The lecture is provided asynchronously on ISIS in the form of videos. In addition to a synchronous kick-off event via Zoom, there will be four other synchronous online events in which questions about the lecture content will be discussed.

To the ISIS2-course

General information about the lecture

The lecture deals with the basics of IT service management and presents central management tasks for the provision of IT services. Participants are given the opportunity to acquire the ITIL Foundation certificate.

General information about the tutorial

The tutorial offers the opportunity to gain further insight into current issues of IT service management in science and practice. There will be four tutorial sheets with 20 MC questions each, which can be solved by attending the lecture and further reading. The exercise makes up 20% of the portfolio exam. All further information on processing (dates for issuing and submitting the exercise sheets) can be found in the relevant ISIS course. The tutorial cannot be completed without the lecture.

Current information


For this course (portfolio exam), registration via ISIS2 (see registration form in the course) is required within the first 4 weeks of the semester.

Organizational matters

First synchronous meeting via ZoomTuesday, October 19th 2021 (4 p.m. - 6 p.m.). The zoom link for the event and all other dates will be announced in the ISIS course.
Examination modalitiesPlease note the modalities of the examination regulations that apply to you
Documentsare provided in the ISIS course
ExamPortfolio exam (80% exam, 20% exercise sheets)
Organization name Information and Communication Management
Office H 93
Building Hauptgebäude
Room H 9160
Address Straße des 17. Juni 135
10623 Berlin