Dear students,
the IT service management module is taking place!
The lecture is provided asynchronously on ISIS in the form of videos. In addition, there will be synchronous online appointments.
With best regards
Your IKM team
The lecture deals with the basics of IT service management and presents central management tasks for the provision of IT services. Participants are given the opportunity to acquire the ITIL Foundation certificate.
Registration
The lecture deals with the basics of IT service management and presents central management tasks for the provision of IT services. Participants are given the opportunity to acquire the ITIL Foundation certificate.
Room | Digital |
---|---|
Time | Synchronous online events are announced via the ISIS course. |
Examination modalities | Please note the modalities of the examination regulations that apply to you |
Lecture / Tutorial ISIS2 course | ISIS course |
Documents | are provided in the ISIS course |
Exam | Portfolio exam (80% exam, 20% exercise sheets) |
First appointment
Tuesday, November 3rd, 2 p.m. - 4 p.m.
Synchronous event via zoom. The zoom link to the event will be announced in the ISIS course.
Further dates
will be announced in the ISIS course
The tutorial offers the opportunity to gain further insight into current issues of IT service management in science and practice. There will be four tutorial sheets with 20 MC questions each, which can be solved by attending the lecture and further reading. The exercise makes up 20% of the portfolio exam. All further information on processing (dates for issuing and submitting the exercise sheets) can be found in the relevant ISIS course. The tutorial cannot be completed without the lecture.