Information and Communication Management

Lecture and Tutorial - IT-Service-Management

Dear students,

the IT service management module is taking place!

The lecture is provided asynchronously on ISIS in the form of videos. In addition, there will be synchronous online appointments.

With best regards

Your IKM team

Lecture - IT-Service-Management (2 SWS / 3 ECTS)

General information about the lecture

The lecture deals with the basics of IT service management and presents central management tasks for the provision of IT services. Participants are given the opportunity to acquire the ITIL Foundation certificate.

Current information

Registration

The lecture deals with the basics of IT service management and presents central management tasks for the provision of IT services. Participants are given the opportunity to acquire the ITIL Foundation certificate.

Organizational matters

RoomDigital
TimeSynchronous online events are announced via the ISIS course.
Examination modalitiesPlease note the modalities of the examination regulations that apply to you
Lecture / Tutorial ISIS2 courseISIS course
Documentsare provided in the ISIS course
ExamPortfolio exam (80% exam, 20% exercise sheets)

Meetings

First appointment

Tuesday, November 3rd, 2 p.m. - 4 p.m.

Synchronous event via zoom. The zoom link to the event will be announced in the ISIS course.

Further dates

will be announced in the ISIS course

Tutorial - IT-Service-Management (2 SWS / 3 ECTS)

General information about the tutorial

The tutorial offers the opportunity to gain further insight into current issues of IT service management in science and practice. There will be four tutorial sheets with 20 MC questions each, which can be solved by attending the lecture and further reading. The exercise makes up 20% of the portfolio exam. All further information on processing (dates for issuing and submitting the exercise sheets) can be found in the relevant ISIS course. The tutorial cannot be completed without the lecture.

Current information

Registration

Registration for this course via QISPOS or at the examination office is required within the first 5 weeks of the semester (examination-relevant course work).

Organizational matters

Documentsare provided in the ISIS course
Lecture / Tutorial ISIS2 courseISIS course