Information and Communication Management (ICM) deals with the identification and implementation of technologies that support operational and business processes of organizations. The ICM research topics can be distinguished according to specific processes of different management levels.
The strategic management of Information and Communication Technologies (ICT) focuses on ICT value creation and the potential of technology-based competitive advantage. The optimal support of the organization's operational processes is the central task at business process management level. Accordingly, the research questions of this management level aim at the increase of business process effectiveness with regard to defined quality criteria and the exploitation of streamlining potentials for the maximization of process efficiency.
Research referring to the technology and infrastructure management level is concerned with the cost-efficient production of IT services. This includes both the ICT investment planning and procedures for the efficient operation of IT systems.
Alongside the horizontal classification of management levels, ICM research analyses the deployment of ICT under consideration of the purpose and the specific industry context. The chair of ICM addresses in particular:
The chair of ICM focuses on application-oriented research and publications in internationally renowned business journals and conferences. The team of ICM cooperates with a network of researchers of leading international universities.