Information and Communication Management

Monographs and Editorships

Gamification: Using Game Elements in Serious Contexts

This compendium introduces game theory and gamification to a number of different domains and describes their professional application in information systems. It explains how playful functions can be implemented in various contexts and highlights a range of concrete scenarios planned and developed for several large corporations. In its first part the book presents the fundamentals, concepts and theories of gamification. This is followed by separate application-oriented sections – each containing several cases – that focus on the use of gamification in customer management, innovation management, teaching and learning, mobile applications and as an element of virtual worlds. The book offers a valuable resource for readers looking for inspiration and guidance in finding a practical approach to gamification.


November 2016 published:

Stefan Stieglitz
Christoph Lattemann
Susanne Robra-Bissantz
Rüdiger Zarnekow
Tobias Brockmann

Springer: Berlin 2016

Green IT: Erkenntnisse und Best Practices aus Fallstudien

The increasing spread and increasing dependence on information technologies and the services based on them lead to ecological and social challenges that have not been taken into account up to now. As a result of this development, IT management is confronted with new requirements from the business areas, customers and employees. Growing energy consumption in the operation and use of IT infrastructures with continuously increasing computing power as well as the ever shorter life cycles of IT products require new strategic concepts for IT management. Against this background, best practices in the field of green IT are presented in this book. On the basis of case studies, which were written together with authors from practice, the importance and the implementation status of a sustainability orientation in IT management are to be shown. In this context, the case studies document current efforts by the organizations in the context of Green IT. The aim of the book is to provide IT organizations with application-oriented concepts and models for practical implementation.

April 2013 published:

Rüdiger Zarnekow
Lutz Kolbe

Springer: Berlin 2013

Produktionsmanagement von IT-Dienstleistungen

The growing demands of customers on the quality of IT services and the profitability of the service provision processes mean that production management is playing an increasingly important role. The book gives a practice-oriented and systematic overview of the five central task areas of production management of an IT service provider: management of the service program, application development, production potential, production processes and user support. The basis of the book is the transfer of successful management concepts from industrial production to information management. The reader receives a practice-oriented overview and suggestions for a successful design of production management.

Januar 2007 published:

Rüdiger Zarnekow

Springer: Berlin 2007

Serviceorientiertes IT-Management

Companies are increasingly concentrating on the cost-effectiveness of their IT departments. The focus is on customer satisfaction. The transformation from a technology-oriented IT department to a customer-oriented IT service provider can only be guaranteed through service-oriented IT management. The book approaches this topic from two sides: In addition to a structured description of best practices based on the IT Infrastructure Library (ITIL), practical case studies on the subject of service-oriented IT management are presented.

Juli 2005 published:

Rüdiger Zarnekow
Axel Hochstein
Walter Brenner

Springer: Berlin 2005

Integriertes Informationsmanagement

The reader receives a practice-oriented overview, but in particular suggested solutions for the successful management of his information technology. First, six current trends and challenges in information management will be described and then a comprehensive model for integrated information management will be presented. Using six specific examples, it is shown how concepts of integrated information management can be put into practice. The examples described come largely from specific pilot projects that were implemented in the partner companies of the competence center that the University of St. Gallen operates with a number of well-known large companies.

März 2005 published:

Rüdiger Zarnekow
Walter Brenner
Uwe Pilgram

Springer: Berlin 2005


Growing demands on information processing in connection with increasing cost pressure and a higher level of complexity mean that information management (IM) is increasingly becoming the focus of companies and organizations. As part of corporate management, it is responsible for recognizing and implementing the potential of IT in solutions. This book gives an overview of current concepts, tasks and practical examples in the field of IM. Authors from science and practice present the current state of knowledge and current efforts. They clarify the further development of the area in terms of content and show the importance for companies using current practical examples.

April 2004 published:

Rüdiger Zarnekow
Walter Brenner
Helmut H. Grohmann

DPunkt Verlag: 2004

Strategisches IT-Management

Many companies and organizations consider information processing to be one of their potential for success. Regardless of whether this takes place internally or externally, IT management tasks must be performed. The responsible managers are under pressure because the economic environment remains tense.

IT service management is a particular challenge. This includes principles and procedures that serve the efficient handling of business processes and the provision of reliable and customer-oriented IT services. In addition to an improvement in quality, a budget reduction is required at the same time. How can this balancing act be achieved?

Especially in times of uncertain economic factors, IT management has to reflect on its core tasks: How should the IT infrastructure and the application portfolio be strategically planned? Which management and control bodies take on IT governance and communicate internally and externally? How important are the proposed IT service models such as ITIL or COBIT? Which criteria have to be taken into account for make-or-buy decisions in IT services? How should quality, risk and safety management be organized efficiently? Is external auditing of the provision of services in the IT area worthwhile? You will find competent answers to these topical questions in the strategic IT management issue. In addition, best practice examples will help you to assess your own IT management functions more thoroughly and to improve them if necessary.

August 2003 published:

Walter Brenner
Andreas Meier
Rüdiger Zarnekow

DPunkt Verlag: 2003