Make use of the experts at TU Berlin to answer your questions about the new semester. During Orientation Week, the University's central points of contact offer extended office hours for all newly enrolled and current students - online and at the Campus Center at TU main building. This page provides an overview of which team can best assist you. We will update the extended hours during the next weeks. In the meantime, make use of the regular office hours.
Please refer to our tips below if you have never attended online office hours or require a sign language interpreter, speech-to-text reporter, or audio description.
Also be sure to check out your degree program's introductory event. You will have the chance to meet other new students and your lecturers and experienced students will be there to welcome you and show you how your degree program at TU Berlin works. The first events are scheduled for early October.
When writing us an email, make sure to always reply to or include previous correspondence so that no information is lost.
Make sure you have all relevant information such as your application number or matriculation number at hand, in case this is needed to resolve your issue.
When referring to emails, letters, websites, or your TU portal account, make sure you have these close by. These can contain details that allow us to assist you.
How does Zoom work?
The online office hours during Orientation Week are held via Zoom. TU Berlin has adapted its license to data protection regulations (pdf, in German).
How exactly Zoom will look on your screen and which functions are available will depend on the type of event and how you join. You can download Zoom as an app to your smartphone, tablet, or computer. You can also choose the option "Launch Zoom from browser." This will appear as a prompt in your browser.Google Chrome is the most stable, if you choose to join via browser.
Use this guide from Zoom to confirm your video and audio are working in a test session.
Joining a meeting and further steps
Step-by-step instructions: How to participate in a Zoom meeting
If a digital waiting room has been activated, you will be admitted individually to first clarify your question. Then, if necessary, the moderator will send you to a suitable advisor to further discuss your issue.
Please be aware that there may be extended waiting times in case of high demand. We will do our best to keep the waiting time as short as possible.
When you join video office hours, your microphone and your camera (if you have one) will be deactivated. Please activate your microphone by clicking on the microphone symbol in the menu so that you can be heard.
Our cameras will be on as we believe this creates a good foundation for a successful advising session. We invite you to do the same. However, we understand if you prefer not to use your camera.
Please note: In some cases, we may ask you to activate your camera to show us something or share your screen so that we are able to help you further.
Respectful conduct and adherence to the general rules for online events are a basic requirement for participation.
Screenshots and audio or video recordings (even partially) are only permitted with the express permission of involved parties in advance.
Insults, racist or sexist comments, and defamation of any kind as well as disruptions that are uncalled-for will not be tolerated.
We reserve the right to exclude participants from the event who fail to observe this as well as potentially pursue legal prosecution in the event of noncompliance.
Are services provided to ensure the event is accessible to all?
If you require a sign language interpreter, speech-to-text reporter, or an audio description, please contact Advising for Students with Disabilities and Chronic Illnesses as soon as possible to ensure sufficient time for the proper arrangements. A number of resources are also available to you during your studies at TU Berlin, such as academic adjustments and inclusion services.
I'm still learning German. Are any of the offers in another language?
All staff can speak and write in German and English during office hours and in email. Many colleagues are also fluent in other languages such as Arabic, French, Russian, Turkish, and more. Let us know if you require assistance.