Some support issues, such as resetting your password, require customer service to verify your identity personally. In addition to our IT Service Desk, the ZECM offers a webident procedure via video conferencing. We will verify your identity in a WebEx meeting.
Please have a valid ID (passport, personal ID) at hand when calling. To confirm your identity, please hold your ID up to the camera and follow the employee’s instructions so that they can see the security markings.
You should install one of the supported apps for the TOTP procedure on your smartphone beforehand. During the WebEx meeting, you will be shown a QR code on the screen which you will need to scan with the app to activate the TOTP procedure.