Campus Management
© Philipp Arnoldt
IT Support

Campus Management’s customer service is happy to assist you with questions about using our IT services. Support is available by phone, email, or in person at our help desk. In addition to contact information, you will find instructions and current information about the availability of ZECM services on the following pages.

User instructions

If you have questions about the services we offer or about using our services, including installing or setting up software, please refer to the information provided on our website before contacting customer service. We have compiled a number of manuals, tutorials, and detailed descriptions about our services.

© ThisisEngineering RAEng,

Service Descriptions

Descriptions of ZECM services, including what they are used for and who can use them


ZECM Advising Services

Do you need assistance using any of our services? Have you encountered a fault or bug? Our customer service team can assist you on campus at our IT Service Help Desk, via email through our support ticketing system or via our telephone hotline.

ZECM support

© Brett Jordan,

By email

We use a ticketing system for support requests. All messages are filtered so that they are sent to the correct team.

© John Schnobrich,

In person

Our IT Service Desk in room EN 024 at Einsteinufer 17 can help you in person such as with issues related to your TUB account or if you have lost your password.

© Philipp Arnoldt

By phone

The customer service hotline answers your questions and assists with problems with ZECM services. Please take note of our current operating hours!

© Dell,

IT officers

It officers assist staff in the Central University Administration with IT and all issues related to digital workspaces.

Where to Find Us


Room E-N 024
Address Einsteinufer 17
10587 Berlin
HotlineMo-Fr 09 am - 4 pm
IT Service DeskMo-Fr 10 am - 4 pm
IT Service Desk RoomE-N 024