The 100-Day Program: Process optimization

The goal of our term of office is to significantly strengthen the internal excellence of TU Berlin. To achieve this, we will systematically analyze centralized and decentralized services and processes and optimize them where necessary in consultation with users and staff in technology, service and administration.

We aim to have achieved the following goals after 100 days

  • Members of the Executive Board have visited each of the central departments for 1-3 days to gain an insight into daily working procedures.
     
  • A draft for a digital user satisfaction survey for central services has been created.
     
  • Detailed written process flows with individual procedural steps and current time intervals are available for the essential procedures of a) staff recruitment, b) appointment procedures, and c) enrollment. A list of recommendations for reducing, improving and monitoring these processes has been created.
     
  • A call for tenders for appointment portal software has been issued. Parallel to this, preparatory steps for its implementation within ZECM and the necessary links to SAP have been made.
     
  • Measures for external support have been initiated for the Building Department to ensure its ability to work in the medium and long term.
     
  • For the integrated processes of student administration within the framework of Student Lifecycle Management, deadlines have been coordinated and set jointly between central and decentralized areas in order to provide everyone with a binding perspective.